Calendar

Time management begins with setting goals; writing clear goals allows you to prioritize your action plan which is then broken down to tasks or calendar events. Learn time management concepts, principles, strategies, and techniques.

Time is limited. Learn tools and techniques to overcome procrastination, and how to delegate tasks. Learn ways to declutter and organize your workspace, including how to deal with emails and how to set a routine. Improve your prioritization skills and learn what to do when a crisis occurs.

Gain the communication skills needed to help meet and exceed the customer’s needs and learn to provide the highest level of customer service. This Customer Service course will review a variety of customer service challenges and how we can better serve our customers while improving ourselves in the process. Participants will be provided with a strong skillset including in-person, over the phone, and online techniques, working with demanding customers, and generating return business.

Personal time management skills are essential for professional success in any workplace. Those able to successfully implement calendaring, decluttering, and email organization strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis – stress declines and personal productivity soars!

The emergence of a remote workforce has changed how teams work together. Remote leaders must be intentional and build processes and systems to ensure they stay connected to their team members. Learn strategies that will keep your team aligned and productive, including how to promote better communication and collaboration and how to boost morale while working to create high performing remote teams, even from a distance.